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Discussion topic: Stream puck won’t sign in

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This message was authored by Supersonicj This message was authored by: Supersonicj

Stream puck won’t sign in

My stream puck is connected to the internet but won't sign into my sky account so I haven't been able to use it! Anybody know why this may be? Tia 

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This message was authored by Lolly87 This message was authored by: Lolly87

Re: Stream puck won’t sign in

I have the same issue been like this for nearly a week!! Connected to the internet but stuck on Sky Stream Set Up page. Then states unable to link account.

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Stream puck won’t sign in

@Supersonicj & @Lolly87 have you phoned Sky's CSs?

Exiled in HH
This message was authored by McD4 This message was authored by: McD4

Re: Stream puck won’t sign in

Same issue here. Did anyone find a fix?

 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream puck won’t sign in

Posted by a Superuser, not a Sky employee. Find out more

@McD4 if you can't complete the initial setup did you try a reset of the puck?


1. Turn the puck off at the plug.

2. Turn over the puck and hold down the power/standby button.

3. keep hold of the power button and turn the plug back on.

4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go. 
5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use,  set up the remotes and then you'll get an activation code. 
6. log into the sky activate site and enter the code and that's it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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