Stream puck YouTube app shows black screen but kids one works fine

[J4spal]

I just tried to open the YouTube app for the first time on my puck and all I get is a black screen the YouTube kids app works fine but regular one doesn't I have refreshed the apps in setting and also tried powering off and back on but still the same

[Tom-W19]

Hi @J4spal 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jporch316]

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@J4spal wrote:
I just tried to open the YouTube app for the first time on my puck and all I get is a black screen the YouTube kids app works fine but regular one doesn't I have refreshed the apps in setting and also tried powering off and back on but still the same

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Normally solve this by pulling the plug for 5 minutes 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.