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Discussion topic: Stream goes into standby after 15 minutes whilst watching a show

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This message was authored by BriM This message was authored by: BriM

Stream goes into standby after 15 minutes whilst watching a show

Hi, 

 

Any ideas on this?

 

2 of our Stream pucks have started going into standby after 15 minutes even when we're watching a show. To the point we can turn the TV on, then 15 minutes later get the "pick up the remote" message followed by the Puck turning off.

 

I can understand doing this whilst in the menu, but having to pick up the remote every 15 minutes whilst watching a movie is absurd. 

 

Support were useless - got the distinct impression they couldn't be bothered, told me to turn off options that don't exist in the menu, and a previous replacement Puck simply never arrived. 

 

Is there any way to stop this nonsense? I'm at the point of throwing Stream back to be honest between this and the crappy sports picture issues. Or at the very least, is there any way to get hold of someone at sky that can actually help?

 

Thanks