‘Sorry, there are currently no programmes of this type available’

[ZoeCurtin]

We are trying to watch children's films and keep getting the above message. Why is this and how is it resolved?

[Hateem07]

I am having the same issue for the past 2 days. Nothing that I have record is working. 

[caesarome]

@ZoeCurtin @ZoeCurtin 

On what device is this happening on, Sky Go (where you have both posted), Sky+, Sky Q, Sky Glass or Stream ?

[Hateem07]

I have a sky stream. I have turned off my stream for about 30 seconds and turned it back on. The issue is still there

[caesarome]

 I have moved this to the Sky Stream board on here for you...

[lettice]

Rather than a power restart of your puck, would suggest trying a settings restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[DB05]

I've been having this problem too and also sometimes unable to change channels with a message saying there is a "technical fault". Doing a "Restart Device" fixes the fault temporarily. It's only happened in the last two days.

[Fothergill1]

---

@lettice wrote:

Rather than a power restart of your puck, would suggest trying a settings restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

---

Hi @lettice purely out of interest do you know if there is any technical difference or other benefit between a reboot by pulling the plug or doing a restart through settings?  I have always assumed they are the same thing but usually go through settings as I'm too lazy to get up out of my chair.

Incidentally, I have not had an issue in months that a reboot/restart hasn't resolved.  Maybe I've just been lucky.

[MarkGoldsmith]

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@Fothergill1 wrote:

---

@lettice wrote:

Rather than a power restart of your puck, would suggest trying a settings restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

---

Hi @lettice purely out of interest do you know if there is any technical difference or other benefit between a reboot by pulling the plug or doing a restart through settings?  I have always assumed they are the same thing but usually go through settings as I'm too lazy to get up out of my chair.

Incidentally, I have not had an issue in months that a reboot/restart hasn't resolved.  Maybe I've just been lucky.

---

I tend to use the software reboot since it was added mainly for convenience also. 

What i like is that is quite a clean reboot as sometimes if you just switch it off at the plug and then switch if back on a few seconds later, ( rather than waiting a minute) it doesn't do a clean power cycle.

[lettice]

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@Fothergill1 wrote:

Hi @lettice purely out of interest do you know if there is any technical difference or other benefit between a reboot by pulling the plug or doing a restart through settings?  I have always assumed they are the same thing but usually go through settings as I'm too lazy to get up out of my chair.

Incidentally, I have not had an issue in months that a reboot/restart hasn't resolved.  Maybe I've just been lucky.

---

It's a much easier, safer and convienient option, than addressing yourself 'under or over' to a wall switch or plug socket.

The restart settings option will be set for a more controlled state, than doing a quick fire power reset, that may need a minute or so off power to correctly release and reset itself every time.