So my sky puck was delivered yesterday and I’m waiting for my WiFi box but it’s saying the engin

[MarkGoldsmith]

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@Daniel581 wrote:

So what i was expecting to order was the sky puck and broadband for £39 a month 

The puck was delivered yesterday but on my sky app details is said the engineer was cancelled 

And it's not saying if and when the broadband box will arrive or why the engineer was cancelled 

and trying to get help on the sky app is impossible 

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So you will need to phone Sky to find out why the engineer visit was cancelled. Its quite possible that Openreach cancelled an engineer visit as they don't believe it is necessary and that all is required is to plug in the router once its arrived. The router will normally arrive a couple of days before your broadband activation date.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Daniel581]

Thank you I'll try this 

[MarkGoldsmith]

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@Daniel581 wrote:

No i cancelled my last broadband to join sky 

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Were you previously on Virgin broadband, or another altnet provider? If not then you shouldn't really be without a broadbadn service, as if your one and new providers were using the openreach network, ordering Sky would have triggered the cancellation of your old one, but it wouldn't cancel until the switchover is completed. The switchover is usually 14 days.

[TimmyBGood]

@Daniel581 

Putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Exiled-in-HH]

@Daniel581 When you explicitly cancelled your previous BB service you locked your line... Which prevents Openreach from completing a seedless transfer🤔

That needs to clear before the Sky request to connect can be complete?

[Exiled-in-HH]

With regard your iPhone hotspot did any error messages appear on your Puck when you entered your SSID and password?