So I’m trying to add a new TV and sound bar keep getting the error can’t hook up to Google servers

[Jon6688]

So I'm trying to hook my sky stream box up to a new TV and sound bar when I try it says cannot connect to Google servers try again. How do I fix this issue or do I need a new box? Thanks.

[mikealanr]

Hi @Jon6688 

Not seen this issue before. Is this definitely a screen on the Sky Puck? Would you be able to take a photo.amd post it here?

MikeAlanR

[Jon6688]

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@Jon6688 wrote:

So I'm trying to hook my sky stream box up to a new TV and sound bar when I try it says cannot connect to Google servers try again. How do I fix this issue or do I need a new box? Thanks.

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[GD1]

@Jon6688  Who provides your broadband?

Was your stream puck previously activated and working?

If yes I would suggest it the TV itself as it's not clear from your post if it's the actual TV your setting up or the puck?

[mikealanr]

@Jon6688 

That doesn't look like a Sky puck screen. Sky software is blue with the logo in the left hand corner. Cancel out of that screen and select the appropriate HDMi port using your TVs remote. 

This is the screen / process you should see: https://www.sky.com/help/articles/setting-up-sky-stream

MikeAlanR