Small black sky box not working now seems to be broken

[Lorraine13]

The black sky box is not working  so we can't see sky the address for the  broken box is Gileston manor we have another address with sky but that other address is working perfectly  could you send replacement and the driver can take the broken one back 

we are very familiar with sky snd have tried all ways to get this working  but definitely broken 

[GD1]

@Lorraine13  You need to be more clear on which little balck box as Sky has a number of devices

Sky+HD. Sky Q & Sky Stream are TV boxes, Sky hubs are for broadband.

As you've posted in the Sky Glass/Stream forum is this the service your referring to?

BTW Sky won;t do aonything ont he back of a forum post as no would know who you are.

[peter-marlow+1966]

We are all customers  on here, you need to ring sky about this we can't  do anything 

[TimmyBGood]

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@Lorraine13 wrote:

we have another address with sky but that other address is working perfectly  

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Perhaps worth noting, given you've posted in the Glass & Stream Forum, that a single subscription to this service cannot be split between two addresses.