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Discussion topic: Sky stream remote number one won’t work. Having to scan down to get channels.

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This message was authored by spindle123 This message was authored by: spindle123

Sky stream remote number one won’t work. Having to scan down to get channels.

Suddenly all the buttons work bar number one on the hand set we have only had it since 29th January 2024.


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky stream remote number one won’t work. Having to scan down to get channels.

Posted by a Superuser, not a Sky employee. Find out more

@spindle123 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. 

 

Another option is to remove the batteries from the remote overnight, then put them back in the morning and see if that solves the problem.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Sky stream remote number one won’t work. Having to scan down to get channels.

Posted by a Superuser, not a Sky employee. Find out more

@spindle123 

Try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. 

 

Another option is to remove the batteries from the remote overnight, then put them back in the morning and see if that solves the problem.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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