31 Mar 2024 12:05 PM
Suddenly all the buttons work bar number one on the hand set we have only had it since 29th January 2024.
31 Mar 2024 12:27 PM
Posted by a Superuser, not a Sky employee. Find out more@spindle123
Try resetting the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.
Another option is to remove the batteries from the remote overnight, then put them back in the morning and see if that solves the problem.
If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...
If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
31 Mar 2024 12:27 PM
Posted by a Superuser, not a Sky employee. Find out more@spindle123
Try resetting the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.
Another option is to remove the batteries from the remote overnight, then put them back in the morning and see if that solves the problem.
If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...
If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee