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Discussion topic: Sky stream remote buttons mixed up

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This message was authored by Searle2431 This message was authored by: Searle2431

Sky stream remote buttons mixed up

Sky stream remote suddenly not working correctly. Many of the buttons have the wrong function. An example is pressing 1 mutes the tv 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky stream remote buttons mixed up

Posted by a Superuser, not a Sky employee. Find out more

@Searle2431 this has been reported before check the batteries are in the right way round and not damaged.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky stream remote buttons mixed up

Posted by a Superuser, not a Sky employee. Find out more

@Searle2431 try resetting and then pairing the remote again as follows:

 

  1. Press and hold 7 and 9 together on your Sky remote for three seconds.
  2. Press and hold 4 and 6 together for three seconds.
  3. Press and hold 1 and 3 together for three seconds and follow the on-screen instructions

There are also some troubleshooting guides for faulty remotes at the following 2 links:

Remote troubleshooting

Remote help

 

If you are still having issues you will need to contact Sky and request a replacement remote.  You can use a Sky Q remote while you wait for a replacement if you have one available.

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This message was authored by peteainsworth This message was authored by: peteainsworth

Re: Sky stream remote buttons mixed up

I have this exact same problem and tried all the tricks including reset of all equipment, reconnecting remote, twisting remote etc. Please can you replace my remote.

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Sky stream remote buttons mixed up


@peteainsworth wrote:

I have this exact same problem and tried all the tricks including reset of all equipment, reconnecting remote, twisting remote etc. Please can you replace my remote.


You'll need to ring Sky to get a replacement. 

This message was authored by peteainsworth This message was authored by: peteainsworth

Re: Sky stream remote buttons mixed up

Actually others have had their issue resolved on here by being sent a chat link. https://helpforum.sky.com/t5/Glass-Stream-Live/Contact-sky-stream-remote-not-working/m-p/4394007

 

The phone line has a 40 minute wait at the moment.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky stream remote buttons mixed up

Posted by a Superuser, not a Sky employee. Find out more

@peteainsworth

I've escalated this to Sky Community Messaging Team who will send you an invitation for an online chat.

 

The link below explains the procedure


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.  Note replies from Sky are not instant so you’ll need to regularly check the chat thread.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky stream remote buttons mixed up

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by CJRey This message was authored by: CJRey

Re: Sky stream remote buttons mixed up

Hi. My sky remote has the buttons mixed up. Pressing left on the selection wheel turns the box on/off. None of the other buttons now work. 


I have tried to 7&9, 4&6 and 1&3 reset techniques. The remote says it is resetting after 1&3 but the same issue remains. 

Can you please send me a new remote. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream remote buttons mixed up

Posted by a Superuser, not a Sky employee. Find out more

@CJRey wrote:

Hi. My sky remote has the buttons mixed up. Pressing left on the selection wheel turns the box on/off. None of the other buttons now work. 


I have tried to 7&9, 4&6 and 1&3 reset techniques. The remote says it is resetting after 1&3 but the same issue remains. 

Can you please send me a new remote. 



If the reset hasn't worked you could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. This has fixed remotes for a lot of other customers.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...



Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by CJRey This message was authored by: CJRey

Re: Sky stream remote buttons mixed up

"Wringing the remote out like a towel" astonishingly hasn't worked ...

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky stream remote buttons mixed up

Posted by a Superuser, not a Sky employee. Find out more

@CJRey  That's a shame, it has worked twice for me and the forum is full of posts where it has worked.  Your best bet is to contact Sky, explain your issue and ask for a replacement.

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