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This discussion topic has been answered Discussion topic: Sky stream remote automatically switching to off if it’s not been moved for a period of time .

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Message posted on ‎13 Feb 2025 11:10 PM

Sky stream remote automatically switching to off if it’s not been moved for a period of time .

Remote switches TV off if it hasn't been moved for a while , where or how do I disable this feature . 

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Avatar for mikealanr
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Message posted on ‎14 Feb 2025 07:33 AM

Re: Sky stream remote automatically switching to off if it’s not been moved for a period of time .

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ronmur1 

 

This is a feature of the puck rather than the remote. It's been implemented by Sky to meet European legislation and cannot be disabled.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: mikealanr Answer

Message posted on ‎14 Feb 2025 07:33 AM

Re: Sky stream remote automatically switching to off if it’s not been moved for a period of time .

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ronmur1 

 

This is a feature of the puck rather than the remote. It's been implemented by Sky to meet European legislation and cannot be disabled.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎14 Feb 2025 12:03 PM

Re: Sky stream remote automatically switching to off if it’s not been moved for a period of time .

@mikealanr wrote:

Hi @Ronmur1 

 

This is a feature of the puck rather than the remote. It's been implemented by Sky to meet European legislation and cannot be disabled.

 

MikeAlanR

Although the period of inactivity set by Sky is extremely short and well below the common 4 hour timeout found on other AV devices which follow the same legislation. 

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