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Discussion topic: Sky stream rebooted now insisting I re link account. Web page fails

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Avatar for Clayton_McC
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This message was authored by: Clayton_McC

Message posted on ‎09 Mar 2024 05:31 PM

Sky stream rebooted now insisting I re link account. Web page fails

Hi, after having Sky Stream active for a month today the puck rebooted and downloaded software. Now it's asking me to link the account (again) but when I try it the sky.com/activate website fails to a phone contact number. Called that and was texted to come here. No further forward. Any help gratefully received. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎09 Mar 2024 05:33 PM

Re: Sky stream rebooted now insisting I re link account. Web page fails

Posted by a Superuser, not a Sky employee. Find out more

Hi @Clayton_McC 

 

Try logging on to my Sky (https://www.sky.com/mysky) before browsing to the activation site and see if it works. If not when you call the number, remain silent when it asks for your mobile number and it will put you though to customer service.

 

Hope this helps

 

MikeAlanR 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Clayton_McC

Message posted on ‎09 Mar 2024 07:48 PM

Re: Sky stream rebooted now insisting I re link account. Web page fails

@mikealanr thank you for the assistance. Finally all sorted.

no idea why the puck rebooted or downloaded but maybe I should have guessed something was up when the BBC channels suddenly disappeared. 😳 missed most of the rugby but hay ho. 

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