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Discussion topic: Sky stream pucks returned, but Sky are still chasing me

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This message was authored by Baker12 This message was authored by: Baker12

Sky stream pucks returned, but Sky are still chasing me

I returned two Sky Stream Pucks via recorded returns on the 28th of June, which was delivered and signed for on the 1st July.

 

I have received a number of emails from Sky chasing me to return said items, with a deadline of 23rd of August. 

 

I still have my proof of postage and screenshots of the deliver via Royal Mail

 

I'm finding it extremely hard to get through to Sky over the phone

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky stream pucks returned, but Sky are still chasing me

Posted by a Superuser, not a Sky employee. Find out more

@Baker12 with the number of returns unfortunstely things go missing. As you have your proof of postsge I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky stream pucks returned, but Sky are still chasing me

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Baker12 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky stream pucks returned, but Sky are still chasing me

Posted by a Sky employee

We are still looking to help you @Baker12 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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