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Discussion topic: Sky stream puck won't connect to sky WiFi hub

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This message was authored by: Jlo43

Sky stream puck won't connect to sky WiFi hub

I cant get my puck to connect to wifi and I dont really want to run a wired connection through the living room. I was assured I would have WiFi throughout my house so I dont understand why it is not connecting, can anyone help?
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This message was authored by: BenJoBanjo

Re: Sky stream puck won't connect to sky WiFi hub


@Jlo43 wrote:
I cant get my puck to connect to wifi and I dont really want to run a wired connection through the living room. I was assured I would have WiFi throughout my house so I dont understand why it is not connecting, can anyone help?

Is your puck out in the open and not enclosed in a cabinet or hidden behind the TV? They are quite sensitive to poor WiFi signals so you need to make sure it has the best chance of getting a decent signal. 

Can other devices like a mobile phone detect WiFi in the region of where your puck is?

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This message was authored by: Jlo43

Re: Sky stream puck won't connect to sky WiFi hub

Yeah everything else is connecting ok, it is in an open cabinet but will try some different locations - thanks!

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