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Discussion topic: Sky stream puck, various channels being interrupted by a baby cartoon show

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This message was authored by: Bill+Peden

Sky stream puck, various channels being interrupted by a baby cartoon show

Both BBC1 and Ch5 have been affected by

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this issue where about 2 mins after starting the puck on  a live channel view the video is interrupted by a baby cartoon show, while the original audio continues for 30secs then mutes, moving the channel on then back solves the issue, this is the first time I've seen this.

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This message was authored by: GD1

Re: Sky stream puck, various channels being interrupted by a baby cartoon show

Posted by a Superuser, not a Sky employee. Find out more

@Bill+Peden  Either go into the settings menu and restart the puck or power off, unplug and plug back in, this normally clears such anomalies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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