@Scarbadosmark wrote:
I've seen similar issues raised and resolved on here but I still get the problem that the screen on Skystream often freezes. The interval between freezes can vary from 10 seconds to several minutes but it happens pretty much every time we watch Sky. The puck is a long way from the router but I have a mesh wifi system and the puck consistently says excellent WiFi. I checked the broadband speed, it's around 54mb, which should be fine. Any help appreciated.
The advice is always try and use ethernet if you can, this will prevent and speed fluctuations caused by WiFi interference.
SkyOS runs largely from Sky's servers, not from the puck or Glass TV, so it needs a constant, stable connection or you start getting the glitches such as those you are seeing.
Regular reboots are also recommended to re-establish the server connection.
Stream pucks just don't have the on-board storage to cache much data, so they are much more likely to suffer issues than many other streaming devices where apps are stored locally and content is streamed direct from a server rather than via an OS on a server.
It's a complicated system which can work fine for those with rock solid broadband, but if you don't, and can't work out why, then you may continue to have issues.
