Sky stream not available. New customer ineligible

[Mike162]

Hi,

I am trying to switch over to Sky (tv and broadband) Currently a Vodafone customer and out of 12 month contract in the next week. I was a sky customer up to 1 year ago.

I am trying to sign up to sky and when i try to complete the purchase, the page crashes and says that there are technical difficulties (this has been the case for a few days now).

I phoned sky last week and the person I spoke to advised me that the easiest way to switch was to sign up to broadband over the phone and then a colleague would call me to do the tv switch (currently still waiting on that callback 1 week later!). 

So I am now a Sky broadband customer (albeit awaiting postage of router box). I cant seem to be able to sign up to Sky Stream and it is indicating that i am an ineligible customer (as the term "ineligible customer" is in the url of the page when i try to purchase it.

Is there a way I can order this online or do i need to speak to someone? The bot assistants on the site are not helpful!

[Nigelb1972]

You'll need to speak with someone as the automatic ordering process is picking up your old account. 

[MarkGoldsmith]

It's possible the online method isn't working because unless you have been away from Sky for 18 months you shouldn't be considered a new customer and therefore may be ineligible for that specific deal.