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Discussion topic: Sky stream no subtitles

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SuperJohnG
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This message was authored by SuperJohnG This message was authored by: SuperJohnG

Re: Sky stream no subtitles

Done a factory reset , all sorted and now subtitles work. 

 

Thanks for the help. 

This message was authored by KimG2482 This message was authored by: KimG2482

Re: Sky stream no subtitles

So Ive done the reset to fix lack of subtitles.... now have a blank screen with the sky puck flashing red??? what do i do?

@SuperJohnG 

@Kelsingra 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream no subtitles

Posted by a Superuser, not a Sky employee. Find out more

@KimG2482 wrote:

So Ive done the reset to fix lack of subtitles.... now have a blank screen with the sky puck flashing red??? what do i do?

@SuperJohnG 

@Kelsingra 


Try unplugging the puck for several minutes and see if that helps.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by KimG2482 This message was authored by: KimG2482

Re: Sky stream no subtitles

All sorted.... patience is a virtue..... worked perfectly thankyou for your help

@SuperJohnG 

@Kelsingra 

@MarkGoldsmith 

This message was authored by KimG2482 This message was authored by: KimG2482

Re: I have no subtitles! But have tried all the setting functions

Can I move the subtitles to the bottom of the screen? They're annoyingly right in the middle!!!

@Fothergill1 

@MarkGoldsmith 

@Kelsingra 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: I have no subtitles! But have tried all the setting functions

Posted by a Superuser, not a Sky employee. Find out more

@KimG2482 Personally I don't use the subtitles but having had a look you are right they do appear to be towards the middle of the screen and are obstructing the picture.  I do recall seeing similar threads.  Have a look at the following links to see if there is anything to help you:

 

Subtitles are too large and  intrusive

Subtitle display and positioning

 

You could also report the issue to Viewer Relations at viewerR@sky.uk

 

 

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This message was authored by RobH72 This message was authored by: RobH72

No Subtitles in 4k /UHD

Hi there

 

I am deaf i paid extra for HD /4k  and I am disapointed that not all shows are showing subtitles in 4K BUT its on HD, i find it really annoying having to change TV settings on Sky Stream back to HD so i can see subtitles and having to change it back to 4K to live tv shows... is there a better way of setting this up rather having to go backwards and forwards in the set up menu

 

many thanks for your time

This message was authored by RobH72 This message was authored by: RobH72

Re: Sky stream no subtitles

Hi  I have Sky stream too, i do notice sometimes the subtitles will drop out or not coming back on after advert breaks. what i did was to change channel up or down then back to the channel tha t you are watching the subtitles do comeback... its annoying little glitch i suppose 

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: No Subtitles in 4k /UHD


@RobH72 wrote:

Hi there

 

I am deaf i paid extra for HD /4k  and I am disapointed that not all shows are showing subtitles in 4K BUT its on HD, i find it really annoying having to change TV settings on Sky Stream back to HD so i can see subtitles and having to change it back to 4K to live tv shows... is there a better way of setting this up rather having to go backwards and forwards in the set up menu

 

many thanks for your time


Afraid not. 
It's been requested since Glass & Stream launched more than two and a half years ago, but Sky have done little or nothing to improve availability of subtitles on UHD content. 
I gave up waiting and now stream the content I want in 4K with subtitles from other sources. 

This message was authored by RobH72 This message was authored by: RobH72

Re: No Subtitles in 4k /UHD

Thanks for your helpful info, It sounds to me just like Now TV which Sky owns took a very very long time to provide subtitles.

 

Anyway I just have to cope with switching 4K to HD for now.. but surely Sky should do better 

This message was authored by Carole_12 This message was authored by: Carole_12

Re: Sky stream no subtitles

My problem is i can watch programs on live and with subtitles, but on streaming drama alibi and a few others i cant get subtitles which is annoying, as i cant watch some favourite programs

Carole

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream no subtitles

Posted by a Superuser, not a Sky employee. Find out more

@Carole_12 wrote:

My problem is i can watch programs on live and with subtitles, but on streaming drama alibi and a few others i cant get subtitles which is annoying, as i cant watch some favourite programs

Carole


Yeah unfortunately not all shows have subtitles. It's been a while since I've watched any of the on-demand UKTV stuff but I do recall in the past not many of those shows having subtitles.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by Serieslink1 This message was authored by: Serieslink1

Re: Sky stream no subtitles

On demand has no subtitles, only live programmes

This message was authored by RobH72 This message was authored by: RobH72

Re: Sky stream no subtitles

This does happen sometimes, sometimes it take up to two days then that show carries subtitles but not always.. it is annoying when Sky don't alway make it clear will this programme have subtitles on demand? It's time Sky do more to push for subtitles on every channel and on demand no more excuses 

This message was authored by Jakcat This message was authored by: Jakcat

Re: Sky stream no subtitles

I agree with Rob. It's dreadful in this day and age that deaf/hard of hearing people are ignored and deprived of enjoying programmes like hearing people. 

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