Sky stream keeps dropping out and the picture freezes whilst sound continues.O had to switch it on a

[Roger41]

Sky stream keeps dropping out whilst trying to watch football match,5 times within half hour   Turning off and on allows restart but takes far too long when watching a live football match

[Tom-W19]

Hi @Roger41 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks