Sky stream is absolutely awful. I’m done

[BenJoBanjo]

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@ALAW1 wrote:

I'm having all those issues . End of this contract is end of sky 

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Have you informed Sky? They will assist with troubleshooting your home broadband network in order to try and improve your service. 

If you still can't get it to function reliably or to a standard you deem to be worth the amount being charged, then Sky will usually allow you to leave a streaming TV contract early without penalty.

You need to contact them though and make an attempt at improving your broadband connection to your Stream puck. Sky Stream is not like Sky Q - it relies entirely on the customer providing a fast and stable enough connection. There is no in-home engineer support.   

[Oz1970]

I'm now on bt. Connection is so much better. Price is cheaper too. Sky did try and get me to look at skyq but the price was eye watering so ditched sky and now back on bt. My only real gripe with bt is the box doesn't support Disney.

Regarding the remote control not contolling the tv, BT engineers did help. When connected to an AVR, it needs two hdmis if you want to control the tv. Single hdmi and the remote won't control the tv. I suspect this is the reason why the sky remote also wouldn't work. Surprised that sky engineers didn't suggest this in all my calls with them.