Sky stream is absolutely awful. I’m done

[TimmyBGood]

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@Gincap wrote:

We need Sky to be amongst the leaders in driving forward new technologies and developments in delivering innovation only by doing so will the customer benefit. 

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Quite possibly, but without being able to go back to 2018 and outbid Disney and Comcast we are where we are with Sky being an overseas division of an American corporation (and as you know I've said before, the pandemic probably didn't help either)

To be fair, they very much have been 'driving forward new technologies and developments in delivering innovation' since then: it's the results which have been questionable so far...

[Sanny95]

Mine has been constantly freezing since August, and keep getting the "wait for the programme to load error message" without it going away. Nothing wrong with the internet connection as speedtests and checking for packet loss have been carried out, everything is normal and no other devices have issues or TV apps. It is 100% a Software problem with Sky Stream. HDR dropping out at will, strange pixellation with UHD, audio dropping in and out when ever it likes. Considering cancelling Sky especially at almost £100/m which is a joke for the service. I've noticed now it's not even saving what I've been watching to the Continue Watching section...

[Giggsy1977]

@Oz1970 You can leave streaming with 31 days notice, don't have to wait for your contract to be up.

[BrayWyatt1987]

Cancelled sky stream yesterday problems all time with it signed up for Now tv  cheaper and works perfectly 👌 

[Panmat]

Giggsy1977

How do you go about this

[Giggsy1977]

@Panmat - you are free to leave any streaming TV contract of 12 months or longer, not fully paid for in advance, with just 31 days notice, penalty free. This is as a result of the 2024 Media Bill which has gone through Parliament and which Sky are aware of.
All of Sky's 18 or 24 month streaming TV contracts (it doesn't apply to Q) are just to lock you in to a specific price. They cannot demand that you pay for the remainder of any contract, should you wish to leave it early.
All you have to do is call them, tell them that the Stream service isn't working for you (the glitches and issues with hardware) and they will cancel your service with 31 days notice.

[Panmat]

Thanks for that

[paulinherts]

I've been a Sky customer for almost 30 years, and a subscriber of Stream for almost two. I have just left penalty-free after explaing all the issues; lip sync issue present for months (workaround available but no fix), pixelation issues etc. I had the choice to give 31 days notice or leave immediately. I chose the latter.

Workarounds are not acceptable after months of issues. No update from Sky or offer of a refund. Sky will lose many, many customers over this.

[Giggsy1977]

There are a lot on other forums who have left Sky and aren't really missing it. There are other options costing less and with less hardware issues. The ongoing orange voice light on Sky routers meaning any connected devices lose Internet until the router or ONT are manually rebooted is what is stopping me from going back to Sky. Be even more frustrating with streaming everything. I shall be getting the best deal from elsewhere in the Black Friday event. 

[TimmyBGood]

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@Giggsy1977 wrote:

you are free to leave any streaming TV contract of 12 months or longer, not fully paid for in advance, with just 31 days notice, penalty free. This is as a result of the 2024 Media Bill which has gone through Parliament and which Sky are aware of.

As I've said before, I cannot see any evidence of such provision in the Media Act (or the Digital Markets, Competition and Consumers Act, which would be more likely)

Sky may well be permitting exit from Glass/Stream, but that's not as a result of any recent legislation.  Personally I suspect it's under long existing consumer protection regulations because they know the products are flakey for some users but have no option for in-premises support, so cannot sustain a challenge that the supplier hasn't provided adequate remedy.

[StreamedOut]

One thing I don't see people mentioning here is the number of ads you have to sit through just to get to the start of a programme you've recorded, and the number of ads in general. You pay a subscription and then Sky still want to generate more revenue by spoiling the viewing experience. That and the totally idiotic playback functionality on Stream has pushed me to the point of cancelling this. Whoever developed this product and even tested it needs sacking as it's not even fit for internal development use let alone unleashed onto the paying public.

If you're thinking of getting Stream..... DON'T!! Maybe that will force Sky to up their game and develop Stream into the product it should be.

[Stephen+Mourton]

I can really sympathise with you.  I commented earlier in this thread when I was relatively new to Stream, and do find myself torn between liking the system in principle but frustration at the functionality of it.

For me the biggest drawback is the Playlist.  It just doesn't work properly.  Forward and rewind is clumsy,  coming out of a 'recording' and going back is a lottery as far as finding where you were.  When you try to find it you are often sent back to the begining of that episode or sometimes back to season 1 episode 1 and you just have to hope you remember which season you were in.  If you could delete previous episodes it would be so much better.    To be honest I could go on but won't.  If they could just fix that, the rest of it I would be happy with,  with the exception of it only allowing you to pass for about 10 minutes.

[Bill051]

As I understand it, and I may be wrong, in most cases when you add to playlist you are not "recording" in the cloud but adding a link to an on-demand app. That's certainly the case where there are multiple seasons available. In those cases, there is no point using playlist as you can go straight to the app. For my shows that are actually using the playlist functionality there is nothing earlier than 5 November.

[Michele551]

I'm so frustrated right now I can't even get my TV to switch on let alone screen going blank when I'm watching a programme what a pile of **bleep**e wish I hadn't bothered but I will be calling them to refund days I haven't been able to watch TV ....