Sky stream , honest review

[Chodley]

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@Dave.Sky.Q wrote:

Sky Q was showing its age for me, once a year you'd have to rebuild the hard drive

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Have to say this has never happened to me. Q has its flaws but I've never had to reset the hard drive.

[Mick3891]

I use movie mode or filmmaker mode that have been calibrated by a professional caliberater with 0 processing enhancers . I watch 4k blu ray, apple TV HDR that are perfect. I also watch BBC iPlayer on the SKY PUCK where I watch shows like blue planet and planet earth that are in HLG and the picture is perfect. So again... Yes it is sky implications. If it wasn't the BBC feed on the puck would be over exposed too. 

[Chodley]

I assume you mean "Sky's implementation [of HLG]"?

Did the calibrator do a calibration specifically for receiving a 4k HLG signal from the Sky box? The settings are all specific to input / res / colour encoding.

[Mick3891]

 Again I watch HLG on the puck via BBC iPlayer and the picture is perfect.  If it was my settings I'd have issues watching the BBC (HLG)  app on sky stream. A search on the internet confirms this is a known issue and I don't doubt that low peak britness TVs doesn't  help the problem but it isn't only an issue related to low end TVs. 

[Chodley]

Yeah I saw that but was curious anyway how relevant the calibration was.

I haven't seen any significant difference between iplayer and sky hdr but I'm using a Q box not a Stream puck, on a mid-tier TV, a Panasonic OLED about 3 models old now.

[Mick3891]

Really then how comes everything is fine on the same TV while watching HLG content on BBC iPlayer with the same picture settings and modes ? Iv adjusted and played with every setting. 

[HavencroftKev]

Sky don't maintain the broadband to your house. If you have Sky broadband your internet is provided by Openreach, which is part of BT.

Sky only ptovise the equipment that lets you access that broadband. 

Really there are only 2 major broadband providers BT and Virgin Media, however as your contract is with Sky they are the ones you need to complain to.

[Cjw567567]

I have sky puck and sky air tv. I'm forever resetting them both. Sky seem totally disinterested in providing a long term solution, I assume they now how awful it is internally. It hangs, doesn't connect to WiFi. Has technical faults. Apparently if you plug it in wirelessly it's better but that's not an option for me. I'm paying over £100 a month to sky and will cancel my contract as soon as possible. I'd avoid it like the plague. 

[TimmyBGood]

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@Cjw567567 wrote:

 I assume they now how awful it is internally

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Or their figures tell them it works for most people, and they accept cancellation requests where it doesn't?

Glass and Stream have a fundamentally different business model to the historic satellite platforms: presumably there could have been a fleet of vans troubleshooting across the country, but there isn't.

[Super+Anthony]

Needs improvements as too many issues particularly on Sky's UHD channels 

[Mitch16]

• Shame. Freely is clunky but it works. Looks like It's a no as far as Sky Stream goes. 

[Cjw567567]

Agreed, there was a time when their retentions team would attempt to hold on to customers, now it seems they just leg you go when you cancel. 

I can't see how that's going to work for them long term. 

[Spectre01]

I've been with Sky 27 years and I'm a Diamond VIP (not sure what good that is though).  I spoke to Retentions at the beginning of Jan to cancel Sky Stream, giving poor performance / problems as the reason.   I wasn't asked if I'd like to try a replacement puck or anything else.  They just agreed to cancel it.  

It seems they've virtually given up trying to keep people on Stream.   Whenever I called to cancel something in the past, Sky Q or broadband, they at least tried to offer a lower price.  As I will no longer have any services with Sky I guess I will lose my VIP status 🙄.

[Super+Anthony]

I have also been offered to go back to Q but it means being without Sky for a period, which is inconvenient

[Helimad]

This thread is rather lengthy now so I just wanted to reiterate some facts in case anyone was unaware of how utterly awful Sky Stream actually is! 
There is not a day that goes by where I am not frustrated with this junk that I have connected to my TVs. It is utter rubbish.  I had to move from Sky Q due to tall trees surrounding my house. I've had Sky Stream now for over 2 years and it never ceases to amaze me that is is still just as rubbish as the day I got it. 

Yes I have VERY fast broadband 

Yes I have the pucks connected via Cat 6 cable 

No I'm not doing anything wrong!

it's so bad I can't even be bothered to list to the countless, constant faults and failures. 
I can no longer host any televised events for friends because I'm so embarrassed when Sky Stream shows its full and useless colours!

trust me, DONT DO IT! Read a book instead...