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Discussion topic: Sky stream , honest review

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This message was authored by Paul75751 This message was authored by: Paul75751

Re: Sky stream , honest review

I had Virgin and swapped for Sky stream and had 2 pucks and it was so bad it was untrue.

I had it for 3 weeks and it hardly ever worked which was annoying as I waited for football and guess what no service so I was constantly on the phone to sky then I paid for pay per view boxing and it must of froze  at least 30 times which was the final straw but luckily I was still in cooling off period so have gone back to Virgin. Sky Q is reliable but stream really bad and wouldn't recommend.

 

 

This message was authored by DazLad1 This message was authored by: DazLad1

Re: Sky stream , honest review

@Paul75751 I really wish I'd done that but I'm now about half way through my 18 month contract, so I'm stuck with this [comments removed] until I can escape. 😔

 

Moderator note: language removed

This message was authored by DazLad1 This message was authored by: DazLad1

Re: Sky stream , honest review

@mirrors90 I would probably agree with the potential bit, if I knew enough...but as I don't I can only go with my current experience/opinion [language removed], the sooner I can ditch it, the better & once back to a non Sky-streaming system, I will never, ever return.

 

Moderator note: language removed

This message was authored by Paul75751 This message was authored by: Paul75751

Re: Sky stream , honest review

Is it not a breach of contract on their part offering a service they can't deliver

This message was authored by Brian225 This message was authored by: Brian225

Re: Sky stream , honest review

Agreed, the service isn't fit for purpose......

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Sky stream , honest review

Hopefully an updated puck @Brian225  is looming around the corner. What happened last week with the serious issues is hopefully a wake up call that the puck needs updating. I will keep saying it's a great product but it needs to work correctly and not daily issues

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky stream , honest review

Posted by a Superuser, not a Sky employee. Find out more

@Super+Anthony wrote:

Hopefully an updated puck @Brian225  is looming around the corner. What happened last week with the serious issues is hopefully a wake up call that the puck needs updating. I will keep saying it's a great product but it needs to work correctly and not daily issues


What part of an "updated" puck would have prevented the issue last week?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Bill051 This message was authored by: Bill051

Re: Sky stream , honest review

How many customers were affected by the issues of last week?

Sky Broadband, Sky Stream via ethernet
Amazon Firestick
Previously VM
This message was authored by Mark39 This message was authored by: Mark39

Re: Sky stream , honest review

Posted by a Superuser, not a Sky employee. Find out more

@Bill051 wrote:

How many customers were affected by the issues of last week?


We'll never know. Sky aren't about to reveal that.

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Sky stream , honest review

It's either the puck or a further firmware / software update is needed to sort out everything and the still issues.

 

I am persevering in keeping stream as I like the improved design etc

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Sky stream , honest review

@Super+AnthonyAn updated version of the puck is at least 2 - 3 years away.

 

The decision for new hardware isn't down to sky, it's down to the Comcast group. 

The puck wasn't manufactured for sky it is based on Xfinity hardware (another Comcast company) Hardware and now software are shared across the Comcast group.

 

if you think we are going to get hardware anywhere close to the Apple TV box you're dreaming. These are built cheaply for cost 

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Sky stream , honest review

Its Sky responsibility  then surely to liaise with Comcast to sort the ongoing issues and get it all ironed out?


@Jason+Golding I agree though with you what you are saying about the quality


I really hope they do get to enhance whatever is needed to improve it all and make us all happy 😃 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky stream , honest review

Posted by a Superuser, not a Sky employee. Find out more

@Super+Anthony wrote:

Its Sky responsibility  then surely to liaise with Comcast to sort the ongoing issues and get it all ironed out?


@Jason+Golding I agree though with you what you are saying about the quality


I really hope they do get to enhance whatever is needed to improve it all and make us all happy 😃 


@Super+Anthony  what issues are you still getting? Are these still linked to your ISP ?

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Sky stream , honest review

It's nothing to do with the ISP but anyway I am going to just wait for the issues to be sorted by Sky 

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