Sky stream , honest review

[BenJoBanjo]

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@Graeme87 wrote:

Been watching the last of us on sky stream, when I click into the episode it changes to hdr10. The whole episode looks quite dark, when I exit the episode and go to main menu it's dark blue then changes to a brighter blue. Anybody have this or know what's going on??

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It should be changing to HLG, not HDR10. All Sky channel on demand HDR content is in HLG. 

If your TV doesn't have a high peak brightness then HLG can look dark and quite flat. If this is the case then choose to watch the HD version instead which will not have HDR and should look brighter. 
The main menu changing from dark blue to bright blue is your TV switching from its HDR picture setting back to SDR when you exit the episode. 

[Graeme87]

I put this post up then I done a bit of digging myself, completely forgot that you can change versions. I think it's my tv is the issue also, because it does this with the ps5. I have to keep changing the source back and forth until the ps5 looks colourful and bright. But basically I need to change the version to UHD, which looks so much better. 

[Chrisee]

@Graeme87 many TVs have different memory settings for HDR and SDR content so its worth looking at your TV's manual to see if you can set the TV to use the right settings automatically. If stuck post the make and moel and forum members can normally tell you the best settings.

[robtodd]

Go here https://www.sky.com/tv/sky-q

[Missm52]

What a pile of rubbish!! Sky stream the way forward eh?? Had nothing but issues from day 1! When you ring sky to notify them of an issue within 12 hours of installing they tell you to 'sort it yourself as engineers won't help or come out!' Take your money .. fill you with **bleep** then wipe their hands off it.. what about the cooling off period? Or the fact it could have been installed incorrectly.. waste of money stay away folks 

[Mark39]

@Missm52 yes, there's a cooling-off period of 31 days during which you can cancel. There's no engineer support for Sky Stream.

[Mackemjet]

I don't miss it

Havent had to mess about with my TV or unplug and plug back in anything for ages 😂

[TimmyBGood]

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@Missm52 wrote:

When you ring sky to notify them of an issue within 12 hours of installing they tell you to 'sort it yourself as engineers won't help or come out!' 

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That's correct: 'engineer' attendance isn't in the Comcast* business model for Stream & Glass and Sky UK  won't be employing any within a few years.  That individual attendance was historically ever a thing is unique to satellite  television simply because customers couldn't really be expected to climb a ladder to install and align their own BSkyB dish....

* famously a cable TV company 

[Dave.Sky.Q]

Have been with Sky 24 years and used every box they've produced, been with Sky Q since the start. But got fed up with poor satellite signal where I live, have ultra fast cable so just moved to Sky Stream. Very happy so far, already have a rains storm now which would have meant a day with no TV before. The puck took a while to set up as had to to a couple of hard resets , the second puck upstairs set up straight away. It's a bit annoying Netflix opens rather than giving you the option of adding to your playlist first but I understand this is by design to speed up Netflix watching . Sky Q was showing its age for me, once a year you'd have to rebuild the hard drive so you can't really keep everything for ages . I just pay for the premium UHD , ads FF and all that sort of stuff , and once youve signed into all the apps I'm finding much prefer my own playlist separate to my wife's . Have the puck connected to a Google Nest router via ethernet. So far, very impressed 

The main menu doesn't feel very smooth though. burbwe are used to super smooth phones and laptops I suppose. TV is top of the range Sony so it's not that 

[Mick3891]

Well my TV has a peek brightness of 5000 nits and the HLG UHD channels are bag and over exposed. Yet when I watch HLG on BBC iPlayer the picture is perfect. It's doesn't matter how bright you can get your TV.... Sky HLG implementation is bad. I suspect it's down to the bit rate and compression. 

[Dazzasky]

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@Mick3891 wrote:

Well my TV has a peek brightness of 5000 nits and the HLG UHD channels are bag and over exposed. Yet when I watch HLG on BBC iPlayer the picture is perfect. It's doesn't matter how bright you can get your TV.... Sky HLG implementation is bad. I suspect it's down to the bit rate and compression. 

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If your picture is over exposed when watching UHD HDR content on Sky then it is more than likely that your picture settings are incorrect. 

[DazLad1]

@TimmyBGood 

*That's correct: 'engineer' attendance isn't in the Comcast* business model for Stream & Glass and Sky UK  won't be employing any within a few years.  That individual attendance was historically ever a thing is unique to satellite  television simply because customers couldn't really be expected to climb a ladder to install and align their own BSkyB dish...."

So, if you have a problem with Glass or Stream that you can't sort out, you can't get an engineer to come round & sort it out for you!?!?

That is complete & utter **bleep**e from Sky!! 

[Dave.Sky.Q]

What issue requires an engineer? It's either a defective product or you need to change a setting, why would an engineer come out just to do that?

[BenJoBanjo]

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@Dave.Sky.Q wrote:

What issue requires an engineer? It's either a defective product or you need to change a setting, why would an engineer come out just to do that?

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The problems on Stream and Glass are frequently server-based so are outwith the control of the customer or an on-site engineer. Other issues arise from the customer's own broadband network. If that is with Sky then Openreach engineers can attend to fix issues which affect the whole broadband service, but individual issues, pertinent to a Stream puck or Glass TV-only, are up to the customer to try to solve. 

Glass and Stream are sensitive to poor broadband connections so you need to be prepared to do an amount of troubleshooting yourself if you encounter problems. If you cannot solve them then Sky are happy to release customers from long term contracts as they do not have the resources to send people out to customer homes to help with positioning of routers or running ethernet cables for example. 

[Dave.Sky.Q]

I agree, that's why I asked