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Discussion topic: Sky stream continuously connecting and disconnecting

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This message was authored by OJ3 This message was authored by: OJ3

Sky stream continuously connecting and disconnecting

Hi,

 

I have had Sky Tv for just over a week now. At first no issues at all and has been brilliant. Then yesterday had a few intermittent connection issues. 

this evening I can't get it to play anything. I have tried the following ;

 

- resetting the router

-connecting via WiFi and then hardwire (with both the WiFi selection on and then off)

- resetting the sky stream 

 

I have a BRSK internet package which is circa 500 mbps and throughout the above actions I have ran speed tests (all around 500) and used other devices and streaming services - all of which work ok 

 

at a bit of a loss now what to try 

 

any help much appreciated 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky stream continuously connecting and disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@OJ3 

Brsk is your isp? Potentially there could be a few reasons ...

 

1. Do they supply the router ?

2. Has there been some kind of firmware update to the router recently?

 

there have been issues previously with isp s using ip addresses that are not British based (as there can occasionally be a shortage of these) it maybe worth turning your router off overnight to see if it picks up a different ip address the next time it is booted up

 

would be good if you could maybe hotspot to your tv via your mobile to check if it's hardware related 

 

or contact your isp to see if any dns changes have been made to your router recently 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: Sky stream continuously connecting and disconnecting

Does the sky stream Network settings Status show as connected?

 

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Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS028.516.00P | Sky Broadband Ultrafast
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OJ3
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This message was authored by OJ3 This message was authored by: OJ3

Re: Sky stream continuously connecting and disconnecting

Thank you for your reply. Weirdly it appears to have suddenly started working again but I'll look at your suggestions in more detail if we get another problem 

OJ3
Topic Author
This message was authored by OJ3 This message was authored by: OJ3

Re: Sky stream continuously connecting and disconnecting

Cheers for your reply. It would show as 'connected' for several seconds and then disconnect for several before repeating the cycle over and over again. There never seemed to be an issue with it connecting to the router, it was connecting to the internet that was the problem 

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