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Discussion topic: Sky stream content locked to old address region

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Avatar for dscott369
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This message was authored by: dscott369

Message posted on ‎05 Nov 2025 06:33 PM

Sky stream content locked to old address region

I moved from Leicester to NI and updated my account address. I'm still diverted to watch East Midlands today during the news instead of N Ireland content. How can I get this changed?

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎05 Nov 2025 08:21 PM

Re: Sky stream content locked to old address region

Posted by a Superuser, not a Sky employee. Find out more

Hi @dscott369 

 

You will need to call and report it to sky. It's likely a ticket will need to be raised for a back office team to resolve.

 

We are fellow customers on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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