Sky stream box will not turn on

[Cdockrell]

I have tried several plug socket that work with other items tvs etc. 

I have unplugged and waited a few mins before turning backing on

I have called support who took my query then went silent and did not respond for 7 minutes.

I assume the best course of action is to cancel my subscription as this is withing the first few days and reconet with virgin media who I never had an issue with in 10 years?

[lettice]

Work through this Sky help article, namely step four, recovery procedure;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

[Bigal66]

Honest mate it's the biggest piece of crap you will ever buy . It's horrendous. If I had a pound for every time I had to do a reset with this piece of **bleep** I'd be a millionaire.