Sky stream box has no Internet connection, but i have internet

[M8x]

My sky steam puck is saying iv got no internet, iv tried wifi, iv tried through cable, iv left it unplugged all night... done broadband check n say internet okay.... can anyone help... i know my wifi is working as my ring doorbell is working....

[AndrewF_UK]

Have you tried a restart?

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

If that doesn't kick it into gear, what's your ISP? Is it possible that your router or something else is blocking it? Perhaps parental controls?

[Fothergill1]

Hi @M8x  If the reboot as suggested by @AndrewF_UK doesn't resolve the issue try the following:

Put Glass to Standby and then unplug both your Glass TV and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it will hopefully have connected to the internet.

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

Good luck.