Sky stream all of a sudden no sound.

[GJAMES89]

Watching TV this morning and there goes the sound.  I've tried the troubleshooting guidelines, I've also reset the Puck, un plugged it for a bit , switched hdmi slots to no avail. I get sound from the ps4 and the old roku when I tried it. I have no idea what to do next.

T.i.a

[Fothergill1]

@GJAMES89 You seem to have already tried the obvious so I will escalate your post to the Community Messaging Team who will send you an invitation to an online chat

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @GJAMES89 an invite to chat.