Sky stream 0.5mpbs - but 500mbps sky broadband!

[carlg75]

Having worked fine for months I'm having issues with a puck in the lounge. 

sat on the sofa I get 350mbps via Fast.com. But the sky stream is constantly glitching and Netflix reports 0.5mbps. 

if I connect a booster to the puck by WiFi it's fine. 

any ideas? Router is elevated & only about 3m away. Puck has been fully reset and issue remains. 

[carlg75]

Sorry typo - connect the puck via booster using Ethernet!

[Jporch316]

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@carlg75 wrote:

Having worked fine for months I'm having issues with a puck in the lounge. 

sat on the sofa I get 350mbps via Fast.com. But the sky stream is constantly glitching and Netflix reports 0.5mbps. 

if I connect a booster to the puck by WiFi it's fine. 

any ideas? Router is elevated & only about 3m away. Puck has been fully reset and issue remains. 

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Do you need the booster ? They are quite often counter productive .....

if you do need the booster for your setup then maybe try a set of inexpensive powerline adapters to connect the puck straight to the router 

you could also try turning off the WiFi in the settings if you are connecting to the booster via ethernet 

[Fothergill1]

WiFi is a strange thing.  I moved address last Saturday and tested my WiFi on various devices and got the following variable download results which were all taken within a 5 minute period.:

Apple TV = 476

Macbook = 420

iPhone 15 Pro Max = 415

Stream / Netflix = 259

As can be seen there is a large variation between devices but Stream comes last by a long way in this not very scientific test.  

[carlg75 · Accepted solution]

So this is now resolved 

removing the Sky WiFi max pod didn't help, still 0.3mbps on stream puck, also very inconsistent connection reliability on other devices. 

I performed a factory reset on the wifi max hub and now the pucks are back up to around 400mbps, the max pod is online and I'm getting good speeds around the house again, and device inconsistency in connection is sorted. 

the nuclear "turn it off & on again has done the trick" 

I had tried powerline options but the max pod provides 4x better speeds (the PS5 that gets 30mbps on WiFi, got 50mbps on powerline, now gets 462mbps via an Ethernet to the max pod)

[Fothergill1]

That's great news @carlg75 .  A reboot is generally the first thing to do when any device starts to misbehave.  I regularly reboot my Stream puck, iPhone, laptop and occasionally the router and believe this is one of the reasons I have so few issues.

[carlg75]

Indeed a standard reboot across the entire stack was my first action, I just don't tend to like doing a factory reset which is the action that fixed it here.