Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

[cgwiz2001]

Tried rebooting changing HDMI settings etc tna....any ideas anyone?

[mikealanr · Accepted solution]

Hi @cgwiz2001 

It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

MikeAlanR

[Jporch316]

If @mikealanr  suggestion doesn't work then you will need to contact sky for troubleshooting as it may have developed a fault 

[cgwiz2001]

Many thanks for the advise..... ill certainly try this in the morning.

will repost the outcome.

Pete

[cgwiz2001]

This worked....the puck went into a factory reset but ultimately resumed normal operation once I  re registered it as per the onscreen instructions.

Thanks again 

[Frances4]

My puck gets stuck on white light flashing