29 Sep 2024 10:24 AM
29 Sep 2024 10:29 AM - last edited: 29 Sep 2024 10:32 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @cgwiz2001
It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on
MikeAlanR
29 Sep 2024 10:29 AM - last edited: 29 Sep 2024 10:32 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @cgwiz2001
It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on
MikeAlanR
29 Sep 2024 10:31 AM
Posted by a Superuser, not a Sky employee. Find out moreIf @mikealanr suggestion doesn't work then you will need to contact sky for troubleshooting as it may have developed a fault
29 Sep 2024 10:49 PM
Many thanks for the advise..... ill certainly try this in the morning.
will repost the outcome.
Pete
01 Oct 2024 02:57 PM
This worked....the puck went into a factory reset but ultimately resumed normal operation once I re registered it as per the onscreen instructions.
Thanks again