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Discussion topic: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

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This message was authored by cgwiz2001 This message was authored by: cgwiz2001

Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

Tried rebooting changing HDMI settings etc tna....any ideas anyone?

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

Posted by a Superuser, not a Sky employee. Find out more

Hi @cgwiz2001 

 

It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

Posted by a Superuser, not a Sky employee. Find out more

Hi @cgwiz2001 

 

It sounds very much like the outage issue the other week. Have you recovered the puck.as per Sky's instructions? https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

Posted by a Superuser, not a Sky employee. Find out more

If @mikealanr  suggestion doesn't work then you will need to contact sky for troubleshooting as it may have developed a fault 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
cgwiz2001
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This message was authored by cgwiz2001 This message was authored by: cgwiz2001

Re: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

Many thanks for the advise..... ill certainly try this in the morning.

 

will repost the outcome.

 

 

Pete

cgwiz2001
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This message was authored by cgwiz2001 This message was authored by: cgwiz2001

Re: Sky puck shows sky logo on start up then TV goes blank ......sky light goes out on box

This worked....the puck went into a factory reset but ultimately resumed normal operation once I  re registered it as per the onscreen instructions.

 

 

Thanks again 

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