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Discussion topic: Sky puck not connecting to tv everything else is connected stuck on updating software

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This message was authored by: Danoneukman

Message posted on ‎01 Nov 2025 08:55 AM

Sky puck not connecting to tv everything else is connected stuck on updating software

Sky puck frozen on updating software everything else is connected sky robot service rubbish any advice out there 

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This message was authored by: GD1

Message posted on ‎01 Nov 2025 09:03 AM

Re: Sky puck not connecting to tv everything else is connected stuck on updating software

Posted by a Superuser, not a Sky employee. Find out more

@Danoneukman  Unplug the puck, conn ect the ethernet cable to the puck & hub, plug the puck back in, it should then be able to update.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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