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Discussion topic: Sky puck issues won’t connect in bedroom anymore

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This message was authored by Aysha1973 This message was authored by: Aysha1973

Sky puck issues won’t connect in bedroom anymore

Tried everything for pick to work in bedroom it won't connect I've tried unplugging waiting etc,nothing happening I've tried pressing button underneath and no light comes on? Could it be I need a new puck sending out?

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck issues won’t connect in bedroom anymore

Posted by a Superuser, not a Sky employee. Find out more

@Aysha1973 

 

This is very similar to the outage the other week. Have you tried the recovery procedure as outlined in step 4 here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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