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Discussion topic: Sky puck issues won’t connect in bedroom anymore

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Avatar for Aysha1973
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This message was authored by: Aysha1973

Message posted on ‎01 Oct 2024 06:55 AM

Sky puck issues won’t connect in bedroom anymore

Tried everything for pick to work in bedroom it won't connect I've tried unplugging waiting etc,nothing happening I've tried pressing button underneath and no light comes on? Could it be I need a new puck sending out?

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎01 Oct 2024 08:04 AM

Re: Sky puck issues won’t connect in bedroom anymore

Posted by a Superuser, not a Sky employee. Find out more

@Aysha1973 

 

This is very similar to the outage the other week. Have you tried the recovery procedure as outlined in step 4 here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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