Sky puck doesn't work

[JJ117]

Got two sky pucks

One works. One does not. 

The one that does not work is placed right next to the SkyMax router. 

The one that does work is in a diferent room. 

Sky assistant sends me a signal booster box. She simply would not listen.

So i now have a signal booster box....and a sky puck that doesn't work. 

Idiots. 

[Hunter2660]

Have you swapped pucks to see if it's a puck issue or something else.

[lettice]

Can you explain a bit more on what you mean, does not work?

You mention the one not working is next to your router.

It is not a good idea to have any device close to your router, as it will cause interference.

It's recommend to keep any device at least six feet away from your router.

The kind of devices that can cause interference closeby are Sky boxes, cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like

Plus, the same goes for your puck.

Try the following for positing your Puck.

It may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.