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Discussion topic: Sky puck doesn’t work following a power cut

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ClareHubble
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This message was authored by ClareHubble This message was authored by: ClareHubble

Sky puck doesn’t work following a power cut

‎06 Mar 2024 07:30 PM

When you turn on the power to the puck it goes through the process of white light then flashing coloured lights then after a few minutes goes to off. The remote has no effect.

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mikealanr
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Re: Sky puck doesn’t work following a power cut

‎06 Mar 2024 07:34 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @ClareHubble 

 

Try the recovery process. Step 4 on this knowledge article:

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

If that doesn't work, you will need to speak to Sky customer service forms replacement (we are fellow subscribers here).

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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