1

This discussion topic has been answered Discussion topic: Sky puck connection freezes during live football games

Reply
Answered - Go to Answer
Avatar for TonyF001
Level 1 icon
What's this?
This message was authored by: TonyF001

Message posted on ‎16 May 2026 05:00 PM

Sky puck connection freezes during live football games

I have Sky Glass and 3 picks for other rooms. On only one of the pucks, the network freezes during live football. I have to reboot it everytime. Ive reset it, connected it again etc. Any advice?
Report post
Post 1 of 2
217 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎16 May 2026 05:56 PM

Re: Sky puck connection freezes during live football games

Posted by a Superuser, not a Sky employee. Find out more

Hi @TonyF001 

 

Try swapping the the offending puck with another working one. If the previously working puck starts to play up, it would demonstrate there is an interference issue with the WiFi etc in the area it is located.

 

If the offending puck is still not working correctly after being swapped it could point to a hardware issue and you should ask sky to replace it.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 2
208 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎16 May 2026 05:56 PM

Re: Sky puck connection freezes during live football games

Posted by a Superuser, not a Sky employee. Find out more

Hi @TonyF001 

 

Try swapping the the offending puck with another working one. If the previously working puck starts to play up, it would demonstrate there is an interference issue with the WiFi etc in the area it is located.

 

If the offending puck is still not working correctly after being swapped it could point to a hardware issue and you should ask sky to replace it.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
209 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer