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Discussion topic: Sky puck connecting to hub and not booster

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This message was authored by Nathan2280 This message was authored by: Nathan2280

Sky puck connecting to hub and not booster

My sky puck seems to prefer connecting to a further away and therefore slower hub rather than the booster. Can I force the connect to the booster as it's quicker and closer 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky puck connecting to hub and not booster

Posted by a Sky employee

Hi there @Nathan2280 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky puck connecting to hub and not booster

Posted by a Sky employee

Hi @Nathan2280 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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