Sky not giving correct information

[Sk24]

It would be the same information regardless of the news outlet used! It's come directly from Sky themselves 

[GD1]

@Sk24  Support for Sky+HD being withdrawn does not mean you have to stop using it it, Sky+HD will continue to work, however any dish or box issues going forward would not be supported.

There are still reconditioned boxes available online should your box fail.

On communal dishes it would be the lanlord responsibility it that fails.

Non communal dish issues you would need to  get an independant satellite installer to check the dish over.

[Sk24]

I know what ive read its come directly from sky themselves. If people still want to believe that they can watch their TV on old Sky+ HD boxes thats up to them. I think people will be finding a lot of their channels dissapearing! Can't say they haven't been told exactly whats going to happen! Happy non viewing of your sky TV on sky+  very soon!

[Padam_Padam]

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@Sk24 wrote:

I know what ive read its come directly from sky themselves. If people still want to believe that they can watch their TV on old Sky+ HD boxes thats up to them. I think people will be finding a lot of their channels dissapearing! Can't say they haven't been told exactly whats going to happen! Happy non viewing of your sky TV on sky+  very soon!

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It won't be 'very soon' - there are still far too many people out there using Sky+HD boxes. If Sky were to suddenly pull the plug on them can you imagine the outrage? 

The phasing out of the satellite service will continue slowly over the next few years. Hopefully the streaming service and the broadband infrastructure of the country will improve over this period, so that the switch from satellite to streaming for those who choose to hold out as long as possible will be relatively painless. 

By all means switch to a streaming service now if you wish, but there is absolutely no reason to panic and get rid of Sky+ HD immediately. The service will continue for several years to come. 

[MarkGoldsmith]

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@Sk24 wrote:

I know what ive read its come directly from sky themselves. If people still want to believe that they can watch their TV on old Sky+ HD boxes thats up to them. I think people will be finding a lot of their channels dissapearing! Can't say they haven't been told exactly whats going to happen! Happy non viewing of your sky TV on sky+  very soon!

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Unfortunately unless you have read it directly from a Sky Press Release, on third party sites these are typically misunderstood and the articles unfortunately spout incorrect information, sometime by accident due to a misunderstanding and misinterpretation but in most instances to act as sensationalised clickbait, which for most online media outlets is exactly how they operate nowadays.

[Sk24]

Im afraid it has come directly from sky themselves without them actually saying as such. The free upgrade they are offering to all Sky+ HD customers to Q is them telling you what they intend to do! They wouldnt be offering the free upgrade otherwise would they! 

[TimmyBGood]

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@Sk24 wrote:

They wouldnt be offering the free upgrade otherwise would they! 

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Well, they would (and indeed are) because Q offers opportunities to sell people more stuff: the UHD upgrade add-on and bundled streaming app subscriptions, for example.  Users are also more likely to opt for Cinema and/or Sports during such a transition.

After eight years it's easier to support Q because there's a substantial hardware stock, and realistically customer contact representatives are simply much more familiar with it these days than they will be with the legacy system: that's a significant operational cost saving.

That being said, I'd suggest it's extremely unlikely Sky+ HD will cease before satellite television broadcast itself: the logistics involved in that are challenging to say the least.

[Sk24]

We will have to see what happens I'm very glad I've switched at least certain things won't be a problem for me later down the line and it won't be a last minute rush to change everything over. I've already moved on with the times! 

[Padam_Padam]

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@Sk24 wrote:

Im afraid it has come directly from sky themselves without them actually saying as such. The free upgrade they are offering to all Sky+ HD customers to Q is them telling you what they intend to do! They wouldnt be offering the free upgrade otherwise would they! 

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Of course Sky+HD (and indeed Sky Q) are coming to the end of their natural lives, nobody's denying that satellite TV is in its twilight years, but as we've said before, it's not about to happen imminently. 

It seems that you have perhaps taken what Sky told you too literally, and believed the sales pitch for Sky Stream, which is absolutely fine, but there will be many happy Sky+HD customers around for several years to come.  

[Sk24]

Funnily enough people who are autistic do take things very literally! 👍🏻

[TimmyBGood]

@Sk24 

Perhaps one point to ponder is that for the corporate overlords in Philadelphia, any form of satellite television is alien technology.  Comcast is at heart a cable company, and it's Stream which is closest to that heritage.

[TimmyBGood]

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@Sk24 wrote:

Please go onto google and search sky+ HD support end. Click on the GB news article links that will give you all the information you need to know. Nobody can stay using their Sky+ HD service everyone has to switch to something else. 

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GB News apparently chose to confuse Sky+ with Sky+ HD, and haven't seen fit to rewrite the story.

Possibly not by coincidence, they were also making income from an affiliate link through to Sky.

If you read the article carefully, they repeatedly state it's Sky+ which is becoming obsolete, but then say Sky+ and Sky+ HD users can take the 'free upgrade'.

That's technically correct, but also potentially misleading (which might be a good motto for the channel as a whole ; )

[Sk24]

My original question wasn't really related to any of this it was just me asking if anyone else had been misinformed by sky staff if they had chosen to switch to stream or if I had just got unlucky with the advisor I was talking to. 

[Exiled-in-HH]

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@Sk24 wrote:

Please go onto google and search sky+ HD support end. Click on the GB news article links that will give you all the information you need to know. Nobody can stay using their Sky+ HD service everyone has to switch to something else. 

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That is extreme misinformation you are finding🤔

Sky+ HD boxes just as long as Sky Q boxes, DSat service are not about to be suddenly terminated😉

[Exiled-in-HH]

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@Sk24 wrote:

My original question wasn't really related to any of this it was just me asking if anyone else had been misinformed by sky staff if they had chosen to switch to stream or if I had just got unlucky with the advisor I was talking to. 

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Not being fully informed and misinformed are not the same🤔

Perhaps you misunderstood what was said, rather than being misinform3d or not fully informed😉