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Discussion topic: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

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This message was authored by Gillianmcb This message was authored by: Gillianmcb

Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Posted by a Superuser, not a Sky employee. Find out more

@Gillianmcb wrote:

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes


Have you tried unplugging the Sky stream puck for a couple of minutes?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Posted by a Sky employee

Hi @Gillianmcb 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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