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Discussion topic: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

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This message was authored by: Gillianmcb

Message posted on ‎19 Jun 2024 04:23 PM

Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes

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Avatar for Lisa-P1987
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This message was authored by: Lisa-P1987

Message posted on ‎20 Jun 2024 09:29 AM

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: MarkGoldsmith

Message posted on ‎20 Jun 2024 11:04 AM

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Posted by a Superuser, not a Sky employee. Find out more
@Gillianmcb wrote:

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes

Have you tried unplugging the Sky stream puck for a couple of minutes?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Tom-W19

Message posted on ‎22 Jun 2024 10:43 AM

Re: Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

Hi @Gillianmcb 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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