Sky installed today. Every time I try to contect the tv to the broadband the screen freezes

[Gillianmcb]

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MarkGoldsmith]

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@Gillianmcb wrote:

Sky installed today. Everytime I try to conect the tv to the broad band I get as far as the "Lets get conected" screen and it freezes

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Have you tried unplugging the Sky stream puck for a couple of minutes?

[Tom-W19]

Hi @Gillianmcb 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.