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Discussion topic: Sky glass puck does recognise my account can’t link.

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Avatar for USER+OF+SKY+LOL
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This message was authored by: USER+OF+SKY+LOL

Message posted on ‎13 Jan 2024 07:06 PM

Sky glass puck does recognise my account can’t link.

I am trying to connect the puck it doesn't recognise my account it can't find it. Have turned it off rebooted twice, tried calling Sky cuts out after 25 mins . My Sky account on the app also gone missing. Main Sky glass working ok. Just frustrating. 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎13 Jan 2024 07:09 PM

Re: Sky glass puck does recognise my account can’t link.

Posted by a Superuser, not a Sky employee. Find out more

@USER+OF+SKY+LOL this is whilst you are doing the initial setup on your Sky Stream puck? As you also have a Sky Glass TV, do you have the Whole Home subscription on your Sky account?

Sky Stream, Sky Glass Air and Sky Broadband customer

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