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Discussion topic: Sky broadband and puck. Trying to set it up

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Avatar for shellrae1982
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This message was authored by: shellrae1982

Message posted on ‎10 May 2024 04:08 PM

Sky broadband and puck. Trying to set it up

I'm having problems setting up my sky broadband and puck. It's not working on my tv 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎10 May 2024 04:20 PM

Re: Sky broadband and puck. Trying to set it up

Posted by a Superuser, not a Sky employee. Find out more

@shellrae1982 assuming your Sky Broadband is working and connected follow the onscreen instructions for Sky Broadband which starts the puck searching using wps. While the puck is searching go to the Sky hub and press and hold the WPS button - which on newer hubs is on the right edge in the groove - until the led starts flashing if the puck is in range within a few seconds the two should link. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎10 May 2024 04:22 PM

Re: Sky broadband and puck. Trying to set it up

Posted by a Superuser, not a Sky employee. Find out more

Hi @shellrae1982 

 

We are fellow subscribers on the forum. You will need to provide more information on what your issue is. The puck won't work untill your broadband and WiFi is up and running. Please describe your issue with as much detail as possible.

 

Alternatively you can contact Sky by calling 150 from your Sky landline or Sky mobile.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎11 May 2024 03:42 PM

Re: Sky broadband and puck. Trying to set it up

@shellrae1982 have you completed setup of your Sky BB ... do other devices work as expected?

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