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Discussion topic: Sky black box not responding to remote signal

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Avatar for Harris1956
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This message was authored by: Harris1956

Message posted on ‎24 Nov 2025 06:05 PM

Sky black box not responding to remote signal

Sky black box not responding to remote signal

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎24 Nov 2025 06:15 PM

Re: Sky black box not responding to remote signal

Posted by a Superuser, not a Sky employee. Find out more

@Harris1956  Do you actually mean a Stream Puck?

 

A "Black box" could be anything.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith

Message posted on ‎24 Nov 2025 06:46 PM

Re: Sky black box not responding to remote signal

Posted by a Superuser, not a Sky employee. Find out more

Have you tried turning it off at the plug for 30 seconds or tried changing the batteries in the remote?

Sky Stream, Sky Glass Air and Sky Broadband customer

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