Sky TV services still not being restored sky puck

[Imohope90]

Hi 

I have a message saying my sky tv services are being restored, but this has been displayed since yesterday and says should only be a couple of hours.

I've tried restarting everything a few times. The broadband is on but streaming not available, bills up to date too. 

[Exiled-in-HH]

Have you phoned Sky to report the issue?

[MarkGoldsmith]

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@Imohope90 wrote:

Hi 

I have a message saying my sky tv services are being restored, but this has been displayed since yesterday and says should only be a couple of hours.

I've tried restarting everything a few times. The broadband is on but streaming not available, bills up to date too. 

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@Imohope90 what steps did you take when you say you have "restarted everything a few times"?

[Imohope90]

Followed the step by steps for set up, I've restarted the Puck, unplugged it and left it for. A few minutes replugged it in, checked the network and it's all connected, checked my account all my bills are up to date, I have the subscriptions active but literally can't access anything on the Puck just a screen with the different channels I can subscribe to with a message saying I need to restore my streaming every time I click on it, it says my TV services are being restored and will be back on within 2 hours, but it's been like this for days now

[Imohope90]

I currently don't have access to a mobile phone to make any calls this is a long term issue but I was looking for online chat customer service but likely sky one of the biggest companies in the world don't have that feauture which is ridiculous really

[MarkGoldsmith]

@Imohope90 This has been escalated to the Sky Messaging team who may be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Imohope90.

[Imohope90]

Could this be Evans to staff again please it's still not working and the message bubble has gone thanks

[Greenfingers001]

Hi there @Imohope90 the previous chat was closed due to no reply within 48 hours, I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the chat bubble to start the conversation.

 

[Lisa-P1987]

Update - Spoken to @Imohope90 and after some troubleshooting, the issue has been resolved 🙂

[David563]

Hello 

I have the same issue.  Could someone contact me please. 

[Fothergill1]

Hi @David563 and welcome to the forum.  This is a user forum so you are not addressing Sky and in any event they would not know who you are from a forum post.  Unfortunately you will need to call Sky for assistance.  

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

Apparently the quieter times to phone are 7-8 am or 8-9pm

[Homer87]

I am having the exact same issue, how was this fixed? Thanks