Sky Stream

[Anonymous]

Hello, I had an engineer out to fit a sky dish on the 28th of august. He explained to me i didn't require the dish as i could get sky stream. Therefore he left and did not fit the dish and told me my sky stream would be sent out the next day for me to install myself. This has not arrived. I was contacted by yourself however i could not take the call so was asked to phone back, which i have however i have been told to send my question here. 

[Daniel0210]

@Anonymous 
In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

I've moved your post from the Sky Q board as it doesn't appear to be connected to Sky Q… or does it?

Why would an engineer arrive to fit a dish if you've ordered Stream? What have you ordered? 

[Exiled-in-HH]

@Anonymous When you phoned Sky were you offered a link to receive addition help and replied YES?

When you phone again reply NO if they offer a link ... otherwise you'll end up here again .... you need to talk Sky CSs  NOT the Sky Community Discussion forums☹️

[Mister_Dalek]

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@Anonymous wrote:

Hello, I had an engineer out to fit a sky dish on the 28th of august. He explained to me i didn't require the dish as i could get sky stream. Therefore he left and did not fit the dish and told me my sky stream would be sent out the next day for me to install myself. This has not arrived. I was contacted by yourself however i could not take the call so was asked to phone back, which i have however i have been told to send my question here. 

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This all sounds very suspicious to me. If you ordered Sky Q then that's what should have been installed. A Sky installer should be doing their job and installing a dish, cabling and Q box, not selling you a completely different type of service. 

Did the installer ask if you had sufficient broadband speed for Sky Stream to operate? It's pointless having Sky Stream if you don't as it simply won't work. 

[MarkGoldsmith]

That doesn't sound right at all. For a start the pricing of Sky Q and Sky Stream is different, not to mention the way the products actually work so it would be very strange for the installer to try and switch you over from Q to Stream, unless there was an issue with being able to install the dish ( at which point suggesting Sky Stream would make sense).

You need to call Sky to find out what is going on. Don't let the automated system try and send you over to the forum, as your issue can't be solved on a public forum. It should ask if you want to be sent a link to the forum, just say No at that point, or stay quiet and it should put your call in a queue to speak to a customer services agent.

[TimmyBGood]

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@Anonymous wrote:

Hello, I had an engineer out to fit a sky dish on the 28th of august. He explained to me i didn't require the dish as i could get sky stream. 

I'm guessing the installer actually said a new dish wouldn't be viable or an existing one couldn't be reached?

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@Anonymous wrote:

 Therefore he left and did not fit the dish and told me my sky stream would be sent out the next day for me to install myself. 

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I believe 'engineers' can order add-ons to the television content subscription, but I'm not sure they can process an entirely different product.