Discussion topic: Sky Stream stops working when physically connecting a secondary device to the broadband router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 15 Jan 2024 05:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky Stream stops working when physically connecting a secondary device to the broadband router
My Sky Stream works perfectly fine until I physically connect my CCTV system via LAN to the broadband router. I am connecting in order to view cameras away from home. Sky Stream stops working saying there is no signal but WiFi is working perfectly fine for other connected devices. Any ideas how to resolve?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 15 Jan 2024 06:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream stops working when physically connecting a secondary device to the broadband router
Potentially the cctv may be trying to use the same ip address as sky stream? Maybe worth trying to give then system a fixed alternative ip address in then settings that's within your internal range
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 15 Jan 2024 06:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream stops working when physically connecting a secondary device to the broadband router
So a common misunderstanding is that because it's fine on another device it will be fine on Sky Stream or Glass is unfortunately incorrect.
These services are unique in that when on they have a permanent connection to Sky servers and thus require a constant 30 Mbps connection. What seemingly happens is that if the broadband speed the stream or glass gets falls under the minimum recommended of 25-30 Mbps it seems to crash the stream puck until it's rebooted. A number of customers have this issue particularly when connecting glass or stream via WIFI as if the WIFI strength drops for a few seconds, and affects the speed the unit it able it get, it essentially crashes it.
In your situation it could be that the CCTV device is taking the bandwidth below the recommended 30 Mbps. It's also possible it's just a WiFi strength issue and connecting the puck via Ethernet and disabling the WiFi in the pucks settings will also resolve this. I can to do a similar thing with my Sky stream and switch it from WiFi to Ethernet.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 15 Jan 2024 06:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream stops working when physically connecting a secondary device to the broadband router
Good point - cctv apps do have a high bandwidth use normally especially if the cameras are hd or 4k ,......
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 19 Jan 2024 02:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream stops working when physically connecting a secondary device to the broadband router
Just checked my broadband speed and its 151mbps , so I don't believe this is the issue, but appreciate this will vary. Also the CCTV system worked fine with previous versions of Sky (Plus & Q) so I'm not sure the IP address is the issue either. Any other suggestions would bve appreciated - many thanks
Message posted on 19 Jan 2024 02:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Stream stops working when physically connecting a secondary device to the broadband router
@rosss wrote:Just checked my broadband speed and its 151mbps , so I don't believe this is the issue, but appreciate this will vary. Also the CCTV system worked fine with previous versions of Sky (Plus & Q) so I'm not sure the IP address is the issue either. Any other suggestions would bve appreciated - many thanks
Did you check the broadband speed actually on the puck? To do this open the Netflix app, navigate to the get help menu and run a network check. This will tell you the actual speed being received by the puck.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page