Sky Stream shows sky logo when plugged in along with a flashing light, and then picture won't show

[Callum2707]

Whenever i turn my sky Stream on, it shows the sky logo on my tv, along with a flashing light. Then the screen goes black with a solid light. I've tried unplugging and replugging both HDMI and power, I've tried other TVs, and other outlets just nothing is working 

[MarkGoldsmith]

@Callum2707 has the stream puck ever worked correctly? 

[Callum2707]

Not sure I've only had it a month or 2 and I never really used it until now, but it worked fine the day we got it

[Callum2707]

• As well it did struggle a little bit turning on after we turned it off now that I recount so mabye it might not have @MarkGoldsmith 

[MarkGoldsmith]

You could try a reset, which would require everything to be setuo on the puck again.

a note of warning with a reset, whilst for the majority of customers it works fine, sometimes it can cause the puck to not unlink from your account which prevents you from relinking it without calling sky and getting them to fix it in the backend.

However given the issues you have this will either fix it or clearly show you have a faulty puck.

1. Turn the puck off at the plug.
2. Turn over the puck and hold down the power/standby button.
3. keep hold of the power button and turn the plug back on.
4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go. 
5. The puck is reset, you'll have to follow the onscreen setup again.