Sky Stream only works with WiFi hotspot, not Virgin Media Business braodband

[Guy_42]

They've escalated my call(s) into them, not this community post which presumably they haven't cross references to as yet although I did mention on the phone that I had posted the issue in the community too.

[Guy_42]

Every day since posting a recovery procedure gets it working until the next morning when it won't work until the recovery procedure is performed. Where/how can I access an error log for when it boots and fails?

[Jporch316]

@Guy_42 

I have escalated your post to the sky community online team lookout for a chat bubble to begin 

not sure wether they can help or not ....

do you have a fixed ip address and if so is it worth getting virgin media to change it to a different ip 

[Guy_42]

Thank you 

It's not a static IP but it rarely changes. What I can't make a theory to fit is that it works fine for many hours after a recovery procedure (eg watching it fine now at 2030 having done a recovery of it at about 0900 but I bet it won't work again tomorrow until I do another recovery).

[Guy_42]

Blatantly not true

[Greenfingers001]

Thanks for escalating this. We’ve sent @Guy_42  an invite to chat.

[64monks]

What was the end result here?