Sky Stream not letting us watch our playlist

[Moominmama12]

We have a puck and are getting really frustrated with the supposed streaming capability ! We plussed 2 films yesterday on Sky Max and Sky Showcase, come to watch it this morning (from our playlist) and it says it is Sky Cinema and we need to upgrade 😫 We have had a similar issue when plussing things and trying to watch, selecting watch from the beginning and it only shows the last 5 mins of the programme. We never had any issues with Sky Q, I thought this was going to be fantastic but I'm really disappointed 😞 Why is it not letting us watch things we have plussed!

[Exiled-in-HH]

Content has live view rights and on-demand rights ... the items you selected had only live view rights on the channels you selected😟

[Moominmama12]

Thanks for your reply. So basically anything on Sky Max or Sky Showcase we have to watch in real time or not at all ? If I had known this prior to getting a puck I would have stuck with Q and recorded things !

[Ellie_TV]

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@Moominmama12 wrote:
We have a puck and are getting really frustrated with the supposed streaming capability ! We plussed 2 films yesterday on Sky Max and Sky Showcase, come to watch it this morning (from our playlist) and it says it is Sky Cinema and we need to upgrade 😫 We have had a similar issue when plussing things and trying to watch, selecting watch from the beginning and it only shows the last 5 mins of the programme. We never had any issues with Sky Q, I thought this was going to be fantastic but I'm really disappointed 😞 Why is it not letting us watch things we have plussed!

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Sky Stream doesn't record in the same sense as Sky Q. The playlist is merely a log of things you'd like to watch later, not a recording of those things. 
If the on demand streaming rights for a particular programme or movie are held by a subscription service, such as Sky Cinema, Disney+, Prime Video or whatever, then you'll need to subscribe to that service in order to watch it on demand at a later date. 
With Sky Q you are making a recording of a live broadcast which is stored locally on the Sky Q box hard drive. There are less restrictions on such recordings and they can be watched whenever you like without additional subscription needed, so for some people this can be beneficial. 

[Ellie_TV]

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@Moominmama12 wrote:

Thanks for your reply. So basically anything on Sky Max or Sky Showcase we have to watch in real time or not at all ? If I had known this prior to getting a puck I would have stuck with Q and recorded things !

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Essentially, yes. 
If you've had Sky Stream for less than 31 days then you can easily revert back to Sky Q if you wish, but you need to call Sky to do so. If you still have your Q equipment then it can be a very straightforward process. 

[TimmyBGood]

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@Moominmama12 wrote:

So basically anything on Sky Max or Sky Showcase we have to watch in real time or not at all ? 

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Most content on those channels will be available on demand without an additional subscription, but not if they are showing, for example, a film which is normally on a Sky Cinema channel.