Sky Stream football freezing

[Daleant]

When watching the Manchester United match tonight on my sky puck it keeps freezing every few seconds, it will freeze for a few seconds and then continue, I tried watching it on my phone through the app and that is working find.

In the couple of minutes I was watching on my phone it went from 20 seconds behind the puck to a minute in front of it.

Watching on my PC via the app is working well.

at this rate, I will drop sky altogether when it is up for renewal.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.