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Discussion topic: Sky Stream disconnecting from internet

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This message was authored by Sam24237 This message was authored by: Sam24237

Sky Stream disconnecting from internet

My internet keeps dropping from sky stream and I can’t work out what is the problem or how to fix it  It doesn't drop from other devices or the smart tv functions just sky. 

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky Stream disconnecting from internet

Posted by a Superuser, not a Sky employee. Find out more

@Sam24237 

When I first got Sky Glass I used to have this problem and found that I needed to amend the settings.  Try setting the "Networked standby mode" to ON.  You will find this under Settings > Start up & standby .

 

Hopefully this will help, as I say it worked for me. 

 

I would also reboot stream after making the changes. To do this switch it off at the wall socket and leave it for 30 to 60 seconds before turning it back on. It will take about a minute to reboot.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Stream disconnecting from internet

Posted by a Superuser, not a Sky employee. Find out more

If at all possible try to hardwire it (I use home plugs powerline adapters) and turn off WiFi in the settings 

 

I get a much more stable experience 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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